Need help with FireGrid? Our team is here to assist.
Common Questions
How do I activate my license?
After purchase, you will receive a license key via email. Open the FireGrid client and enter your key in the activation screen. The client will contact the server to validate and issue your permit.
My license isn't being accepted
Make sure you have an active internet connection — FireGrid requires server contact to validate licenses. If the issue persists, contact us at info@gridsynx.com with your license key and we'll investigate.
How do I add or remove seats?
Contact us at info@gridsynx.com or call 317-643-2130. Seat changes are processed within one business day.
Can I use FireGrid on multiple machines?
License terms vary by plan. Contact us to discuss multi-machine or floating license options for your team.
How do I cancel my subscription?
Contact us at info@gridsynx.com or call 317-643-2130 at least 30 days before your renewal date.