Information We Collect
- Account information: name, email address, company name
- License and seat information: license key, machine identifiers, activation status
- Usage data: commands executed, features accessed, timestamps
- Payment information: processed by our payment provider — we do not store card numbers
How We Use Information
- Validate and enforce license agreements
- Provide and maintain the FireGrid platform
- Detect unauthorized use or license violations
- Provide customer support
- Improve the platform
How We Share Information
We do not sell your information. We may share with service providers necessary to operate the platform (hosting, payment processing, email). We may disclose information when required by law.
Data Security
All data is encrypted in transit via HTTPS/TLS. License permits are cryptographically signed. Access to admin systems is restricted and logged.
Data Retention
Account and license data is retained for the duration of your subscription plus 3 years for legal and audit purposes. Usage logs are retained for 12 months.
Contact
GridSynx LLC · info@gridsynx.com · 317-643-2130